Customer Service Representative

Customer Service Representative –

Location:

West Des Moines, Iowa (On-site) – Pay Rate: $22/hr – Contract Type:
Contract-to-hire potential.

Join American Equity as a Customer Service Representative, where you’ll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on post-issue support, including address changes, claims inquiries, funding decisions, tax-related questions, and more.

You’ll handle 50+ calls per day, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams.

• Respond to customer calls, emails, and other communications promptly and professionally
• Provide accurate answers and solutions verbally and in writing
• Research issues to identify causes and deliver resolutions
• Meet department standards for schedule adherence, accuracy, and soft skills
• Update contracts with detailed notes for internal visibility
• Navigate multiple computer systems and tools efficiently
• Collaborate with teammates to create solutions for customer issues
• Assist other operational teams as needed

Must-Have:

• Attention to detail and strong communication skills
• Ability to type 40+ WPM
• Quick learner and punctual

Preferred:

• Previous experience in customer service or financial services

• On-site in West Des Moines office (transitioning to downtown location in Q1)
• Monday-Friday, 8-hour shifts between 8:00 AM - 5:00 PM
• Standard schedule: 8:15 AM - 5:00 PM
• One 5-hour day option (Tues-Thurs)

• Great starting position with American Equity
  , a growing company
• Opportunity for contract-to-hire
• Collaborative and supportive work environment

Learn more about us:

This is a Contract to Hire position based out of West Des Moines, IA.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in West Des Moines, IA.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.