Sr. Manager, Network Operations Center

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Senior Manager, Network Operations Center

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

The Sr. Manager’s primary responsibility will be to assist in the management of daily operations within the NOC. Primary focus will be either Change Management or Incident Management. Candidate will participate as a team member in defining and implementing monitoring solutions as well as policies and procedures used in the day to day operations in the NOC.

• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Employee discounts on Mediacom services, where available; in areas where Mediacom services are not available, a reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Employee Wellness Program

• Responsible for ensuring continuous process improvement, procedures and workflow integration within the NOC and other support groups.
• Manage their respective group, each group containing a tiered structure of support.
• Collaborate with other internal organization such as Customer Care, OSS Engineering, IT and business units to resolve issues and to bring about improvements within the business.
• Communicate technical as well as business issues and status to management.
• Other duties as assigned.

• Bachelor's degree required.
• Ability to work under stress and follow detailed procedures, as well as possess good decision-making skills.
• 2+ years of experience working with Network Management Technologies.
• 1+ year experience working in a NOC operations.
• Functional knowledge of Change Management.
• Functional knowledge of Incident Management.
• Functional knowledge of ITIL, certification preferred.
• Understanding of LAN/WAN infrastructures.
• Understanding of NT, Solaris and database technologies.
• Previous Cable TV/Broadband and/or Telecommunications experience a plus.
• Experience with ARS Remedy architecture and its applications (Help Desk/Change Modules).
• Understanding of VoIP, High Speed Data infrastructure components.
• Proactive, can-do attitude with excellent analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Must have motivational skills and people management skills.
• Detail and team oriented.

Mediacom Communications is known by our Mediacom brands, including:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments;

performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

The salary range for this position is $60,000 - $95,000 a year. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.