Workforce Analytics Analyst
Listed on 2026-10-18
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IT/Tech
Data Analyst, Business Intelligence, Business Systems & Technology Analysis -
Business
Data Analyst, Business Intelligence, Business Systems & Technology Analysis
Farm Bureau Financial Services is seeking a Workforce Management Analyst to analyze intra-day contact volume data and support Call Center leadership in optimizing resources. You will monitor service levels and adjust schedules in real time to hit KPIs, while building dashboards and reports that translate data into actionable insights.
The role requires a college degree with relevant experience and proficiency in Access/Excel Power Pivot/Power BI, with exposure to Workforce Management systems.
Consider building your career as a Real-Time Workforce Analytics Analyst at Farm Bureau Financial Services.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Real-Time Workforce Analytics Analyst role at Farm Bureau Financial Services, based in West Des Moines, IA, United States.
We are looking to fill the Real-Time Workforce Analytics Analyst position at Farm Bureau Financial Services in West Des Moines, IA, United States.
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