Infrastructure Administrator

• Perform day-to-day administration of enterprise infrastructure platforms, including systems, networks, cloud environments, and collaboration technologies, with guidance from senior team members as appropriate
• Support the configuration, monitoring, and maintenance of infrastructure systems to promote reliable performance, availability, and consistent operations
• Support identity and access management activities across directory services, access control systems, and enterprise SaaS platforms
• Perform routine infrastructure maintenance, including patching, backup validation, system updates, and configuration changes
• Monitor system and network health using enterprise observability tools; investigate issues, gather relevant information, and elevate when appropriate based on established procedures
• Execute and maintain scripts and contribute to automation efforts that reduce repetitive work, improve consistency, and increase operational efficiency
• Respond to service requests and infrastructure incidents; perform initial troubleshooting, collect diagnostic information, and contribute to root cause analysis in collaboration with other team members
• Participate in infrastructure projects and operational improvement initiatives, gaining hands‑on experience with enterprise technologies and established infrastructure practices
• Create and maintain documentation for system changes, operational procedures, troubleshooting processes, and support activities to promote knowledge sharing and service continuity
• Follow established security, compliance, and data protection requirements in the administration and support of infrastructure systems

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 2+ years of experience in IT infrastructure support, systems administration, or a related role within cloud, hybrid, or on-premises environments
• Working knowledge of enterprise infrastructure technologies, including Windows and Linux systems, network services, Microsoft 365, and directory services such as Active Directory and Microsoft Entra 
• Familiarity with public cloud platforms such as AWS or Microsoft Azure
• Familiarity with scripting and automation tools, such as Power Shell or Bash, to support recurring administrative tasks and improve operational efficiency
• Experience using system monitoring tools and performing routine infrastructure maintenance, including patching, backups, and system updates
• Understanding of identity and access management concepts within directory services, access control systems, or enterprise SaaS platforms
• Strong troubleshooting skills with the ability to follow documented procedures, analyze standard technical issues, and determine when escalation is appropriate

• Relevant industry certifications are preferred, such as AWS, Microsoft Azure/Microsoft 365, CompTIA, Cisco, or equivalent infrastructure and cloud certifications

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn’t changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

A general…