Service Desk Technician

At Shive-Hattery, we believe great design starts with great people. We’re a full-service architecture and engineering firm with a legacy of collaboration, innovation, and putting people first, our clients and each other. If you’re looking for a place where your ideas matter and your growth is supported, you’ll feel at home here.

As a Service Desk Technician in the Corporate Technology group with 1-4 years you’ll play a key role in supporting the firm and shaping projects that make a difference—from concept through completion. You’ll collaborate with talented teammates, contribute your expertise, and help us deliver thoughtful, high-quality solutions for those we serve.

• Provide first-level support to end-users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, One Note, Teams, One Drive) and other company software.
• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

You don’t need to check every box to succeed here. If your experience aligns with many of the items below and you’re excited about the work we do, we encourage you to apply.

• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• · Basic knowledge of networking technologies.
• · Excellent problem-solving skills and a positive, friendly attitude.
• · Strong written and verbal communication skills.

• Hands‑on experience providing IT help desk or technical support in a professional environment.
• Experience building, configuring, reimaging, and troubleshooting Windows laptops and workstations.
• Experience supporting Microsoft 365 applications, mobile devices, conference room technology, VPNs, and related end‑user technologies.
• Experience using an IT service management or ticketing system to document, track, and resolve support requests.

Great work happens when you feel secure in your future, confident in your support, and trusted to grow. That’s why our benefits support your health, financial stability, and life beyond work — including medical, dental and vision coverage, paid time off and holidays, 401(k) retirement savings, disability protection, wellness incentives, and flexibility. When we succeed, you share in that success. Guided by truth, trust, mentoring, and care, we’re committed to helping you build a lasting career.

Shive-Hattery is a privately held architecture and engineering consulting firm with design offices across the United States. Here, you’ll work alongside multidisciplinary teams delivering integrated design solutions for clients across industries. You’ll contribute to meaningful projects guided by our principle to design what matters and make our world a better place. You’re looking to build something great. So are we.

Shive-Hattery is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color,…