Microsoft 365 Platform & Adoption Specialist

The Microsoft 386 Platform & Adoption Specialist at Bank Iowa will provide dedicated functional ownership and subject-matter expertise for Bank Iowa's Microsoft 365 productivity services. This position manages the governed lifecycle of assigned services, including evaluating platform changes, supporting administration and solution delivery, coordinating adoption and change efforts, and translating technical capabilities into practical business value. Working closely with technology teams, business partners, and governance groups, you will help ensure Microsoft 365 services are securely introduced, effectively supported, and continuously improved.

This position plays an important role in strengthening service health, supportability, adoption, and the overall team member experience while supporting Bank Iowa's information security, compliance, and governance expectations.

• Serve as the functional service owner and subject-matter expert for assigned Microsoft 365 productivity services, with primary focus on SharePoint Online, Microsoft Teams, Power Platform, and Microsoft 365 Copilot.
• Maintain service roadmaps, standards, ownership records, support models, and lifecycle plans, and recommend when capabilities should be adopted, deferred, restricted, improved, or retired.
• Monitor the Microsoft 365 Roadmap, Message Center, service notifications, and product communications to identify changes relevant to Bank Iowa and assess their business, operational, risk, compliance, and technical impact.
• Partner with technology owners, Information Security, business-process owners, project and change-management partners, and governance groups to evaluate and implement approved Microsoft 365 capabilities.
• Develop and coordinate adoption strategies, stakeholder-readiness activities, rollout plans, communications, training, and practical user resources for approved services and features.
• Configure and administer assigned Microsoft 365 service settings within approved authority; coordinate tenant-level, identity, security, compliance, licensing, and integration changes with the appropriate technical owners.
• Troubleshoot escalated functional and configuration issues; coordinate vendor escalation; and support incident, problem, change, release, testing, and production-readiness activities.
• Coordinate the governed intake and lifecycle management of approved Power Platform solutions and Copilot agents, partnering with technical resources or approved vendors for complex development, integration, and deployment work.
• Gather stakeholder feedback and use available service, support, adoption, risk, control, and solution-value information to recommend improvements and report meaningful outcomes.
• Identify opportunities to improve productivity, collaboration, knowledge sharing, and business processes through stronger use of approved Microsoft 365 capabilities and automation tools.
• Maintain accurate technical, operational, governance, support, and training documentation.
• Provide functional ownership and implementation guidance for Microsoft 365 service rollouts, adoption initiatives, troubleshooting, and solution testing, and lead assigned projects in partnership with project and change-management resources.

• Performs other bank related duties as assigned by supervisor
• Build effective relationships that support a collaborative working environment across Bank Iowa.
• Contribute to technology projects, governance reviews, audits, examinations, and remediation efforts as appropriate to the role.
• Perform other bank-related duties as assigned by the supervisor.

• Associate degree in a technology-related or business-process-analysis field, or an equivalent combination of education and relevant professional experience.
• Approximately five years of relevant experience in an enterprise Microsoft 365 environment, including direct experience administering and supporting SharePoint Online, Microsoft Teams, and related Microsoft 365 services, governance, permissions, external sharing, and role-based administrative access.
• Demonstrated experience with Microsoft 365 service ownership or implementation, including platform changes, stakeholder coordination, documentation, support, adoption, training, and change enablement.
• Experience with IT service-management practices, including incident, problem, change, release, and knowledge management, as…