Sr. Manager​/Director of Claims – Casualty​/Worker’s

About IMT

IMT is a Midwest insurance company founded in 1884, with offices in West Des Moines, Iowa. We offer personal and commercial insurance products through independent agents across Iowa, Illinois, Minnesota, Nebraska, South Dakota, and Wisconsin. With a heritage over 140 years, IMT delivers strong products and exceptional service at competitive prices.

Senior Manager/Director of Claims – Casualty/Worker’s Compensation. The role leads and manages casualty and workers’ compensation claims operations, ensuring timely, fair, and cost‑effective resolution while driving strategic initiatives, regulatory compliance, and customer satisfaction.

• Lead daily operations of the assigned claims division.
• Develop and implement claims strategies aligned with company goals and best practices.
• Foster a high‑performance culture focused on accountability, collaboration, and innovation.
• Serve as key advisor to senior leadership on claims trends, risks, regulatory issues, and opportunities.
• Supervise and mentor claims managers, representatives, and support staff.
• Establish performance metrics and conduct regular evaluations to ensure service excellence.
• Provide guidance on complex, high‑exposure claims and litigation matters.
• Ensure claims comply with company policies, procedures, and applicable laws.
• Oversee resolution of escalated claims and manage complex litigation and settlement processes.
• Direct and supervise litigation, departmental complaints, and regulatory inquiries.
• Monitor regulatory changes and industry developments to maintain compliance and competitiveness.
• Maintain legal, statistical, and operational reports for stakeholders.
• Accountable for cost control, workforce planning, results, and personnel of the claims division.
• Act as the company liaison with E&O carriers and reinsurance partners.
• Partner with finance and actuarial teams to analyze claims data and trends.
• Recommend enhancements to claims processes, systems, and service models.
• Identify and implement technology solutions to improve efficiency and accuracy.
• Maintain confidentiality and professionalism at all times.

• Bachelor’s degree required; advanced degree, industry certifications, or JD preferred.
• Minimum 15 years of progressive P&C claims experience, with at least 10 years in a leadership role with direct personnel oversight.
• Specialized experience in casualty/worker’s compensation claims essential.
• Extensive knowledge of claims management, insurance regulations, and industry best practices.
• Proven leadership experience inspiring and developing high‑performing teams.
• Strong analytical, negotiation, and decision‑making skills.
• Excellent communication and interpersonal skills for internal and external relationships.
• Ability to navigate complex situations and provide constructive feedback.
• High level of professionalism, confidentiality, and organizational discipline.
• Valid driver’s license required.

IMT offers medical, dental, vision, life, and AD&D insurance, 401(k) retirement savings, long and short‑term disability, profit share, paid vacation & sick time, employee assistance program, and other voluntary benefits. Flexible work arrangement, learning and development opportunities, and a modern office with fitness, game, and collaboration spaces.

Salary range: $119,000 – $170,000, based on experience. This position is not eligible for tips or commission but may include additional bonuses.

IMT is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

• Seniority Level: Director
• Employment Type:
  
  Full‑time
• Job Function:
  Strategy/Planning and Information Technology
• Industry: Insurance
• Locations:
  Des Moines, Polk County, Waukee