Sr Casualty Claims Representative

Senior Casualty Claims Representative

Will be filled at the appropriate level based on experience

Do you thrive in a work environment where you must multi‑task and have strong organizational skills? Are you a go‑getter with high initiative and a positive attitude? Do you have past casualty claims experience and a strong customer service mindset? If so, this Casualty Claims Representative opportunity could be a great fit for you!

At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 75‑year commitment to protecting the livelihoods and futures of our client/members and creating an environment where our employees thrive.

As a Casualty Claims Representative, you will investigate, evaluate, negotiate and settle assigned claims involving casualty insurance coverage. In this role you will typically handle auto liability investigation and bodily injury claims, investigate the facts of the loss, interpret the policy, determine whether the loss is covered and if our client member is liable, determine the value of the loss and assist in setting appropriate reserves.

You must keep a service‑oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. You will work out of our West Des Moines, IA office.

• College degree or equivalent plus 2 years relevant experience is required.
• 5+ years of casualty/liability claims handling experience is preferred.
• Associate in Claims (AIC), Senior Claims Law Associate (SCLA) designation and four parts of the CPCU designation preferred or working towards the designations.
• High attention to detail and strong organizational skills.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• A valid driver’s license and satisfactory Motor Vehicle Records are required.
• Some travel with overnight stays is required.
• Excellent analytical, negotiation, and communication skills.
• Exceptional customer service skills.

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low‑cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

Applicants must be currently authorized to work in the United States on a full‑time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.