Manager, Suitability

Manager, Suitability

Join Sammons Financial Group Companies as a Manager, Suitability. This role focuses on leading, coaching, and developing the Suitability team to deliver efficient, compliant, and high-quality service to our customers while meeting KPIs, SLAs, and business objectives.

• Lead and develop team and individual KPIs, SLAs and goals that align with departmental, divisional and company objectives.
• Attract and retain top talent by providing opportunities for skill development.
• Partner with team members to focus on performance and provide coaching and feedback.
• Review and analyze systems, processes and data to improve workflow and increase efficiency.
• Stay current on industry trends and competitiveness.
• Support department-level training, documentation and work standards.
• Lead and manage customer service issues and process improvements.
• Manage the department budget and reduce costs where possible.
• Foster internal and external relationships to achieve business goals.
• Lead and engage employees across multiple sites, including remote.
• Support operational, financial and internal controls processes.
• Create a working environment that embraces company values and culture.

• Bachelor's degree or equivalent work experience (preferred).
• Insurance industry experience (preferred).
• Prior management of KPIs, SLAs, planning and workforce data (preferred).
• Bias to action, urgency, problem solving and strategic thinking.
• Effective leadership, coaching, motivation and decision-making skills.
• Strong focus on customer service.
• Proven ability to manage multi-faceted business needs and processes.
• Experience leading a dispersed workforce across multiple locations.
• Exceptional verbal, written and visual communication skills.
• High emotional intelligence.
• Self-motivated and able to work independently under deadline pressures.
• Strong analytical skills.
• Ability to balance cost and benefit considerations.
• Series‑6 and Series‑26 (or Series‑7 and Series‑24) required.
• FINRA SIE preferred.
• Travel up to 25% may be required.

• Criminal background check required.
• FINRA fingerprinting required; credit check if holding securities licenses.

• Competitive benefit package (Health, Dental, Vision, Company‑Paid Retirement, PTO and Holidays).
• Employee Stock Ownership Plan (ESOP) – 100% company‑funded.
• Work‑life balance:
  Friday afternoons off, competitive PTO, generous holidays.
• Incentive program tied to defined goals and performance.
• Culture of support, values, and high performance.

USD $67,633.00 – $ per year. Specific range depends on labor market and candidate experience.

Candidates requiring immigration sponsorship or work authorization are not being considered for this role.