Service Manager

Service Manager at Hy‑Vee, Inc.

Join to apply for the Service Manager role and help ensure our customers receive prompt, efficient, and friendly service.

• Job Title: Service Manager
• Department: Grocery
• FLSA: Non‑Exempt

Provides prompt, efficient, and friendly customer service and supervises the activities of all employees in the store.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store Operations and eCommerce. Position report to:
All positions except those listed above or designated by the Store Director.

• Maintain a positive attitude, create a friendly and fun atmosphere through teamwork.
• Encourage employees to greet and speak to customers; provide prompt, courteous service.
• Exhibit caring, concern, and patience in all customer interactions.
• Smile and greet customers, including learning their names when possible.
• Assist customers with:
  • Escorting them to product locations
  • Securing out‑of‑reach items
  • Loading or unloading heavy items
  • Recording and passing along customer suggestions or requests
  • Performing tasks that enhance the shopping experience
• Answer telephone calls promptly, providing friendly service.
• Act as a leader and role model, maintaining positive employee relations.
• Plan, prepare, and adjust work schedules; assign employees to duties and follow up.
• Supervise and coordinate employee activities across all store areas during Department Manager absences; perform necessary work at all job levels.
• Understand and apply pricing and merchandising guidelines.
• Ensure proper customer service throughout the store and resolve specific customer issues.
• Evaluate employee performance and recommend personnel actions such as promotion, transfer, or dismissal.
• Train and enforce safety procedures, fill out accident reports, and assign light duty when needed.
• Compile, store, retrieve, and understand managerial data (sales, inventory reports, etc.).
• Order merchandise, verify delivery, ensure quality, compare records, and report discrepancies.
• Train workers in store policies, procedures, and job duties.
• Ensure compliance with policies, law, security, sales, and record‑keeping procedures.
• Determine location of ad and promotional displays, ensuring product quality and quantities meet demand and profitability.
• Consult with employees to solve problems affecting performance.
• Explain store services to potential personal and business account customers to generate additional business.
• Understand the basics of store accounting.
• Adhere to departmental and company guidelines on hygiene and dress.
• Adhere to company policies and store guidelines.
• Report to work when scheduled and on time.

• Determine employee motivational needs and provide an appropriate environment.
• Stay current with market trends and information (competition, new products, equipment, merchandising).
• Provide continuous education on new and updated company policies and procedures.
• Sell merchandise to employees and customers or issue merchandise on requisition.
• Handle cash registers.
• Recommend cost‑reduction programs.
• Review personnel records for accuracy and completeness; understand payroll basics.
• Recommend additions, deletions, and shelf allocation of merchandise.
• Assist in other store areas as needed.
• Perform other job‑related duties and special projects as required.

• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview for basic information and guide people, following technical manuals.

• High School diploma or equivalent.
• Two or more years of similar or related work experience preferred.

• Instruct, assign work, review work, plan work of others, maintain standards, allocate personnel, and coordinate activities.
• Select new employees and address employee problems.
• Recommend transfers, promotions,…