Service Desk Department Manager

Join to apply for the SERVICE DESK DEPARTMENT MANAGER role at Von Maur

As a Service Desk Department Manager
, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.

• Motivate associates to deliver excellent customer service – train, coach and lead by example
• Execute all duties of a service desk associate and ensure department duties are completed accurately and timely
• Develop service desk associate’s skills
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
• Develop and implement solutions to solve customer problems and department needs
• Monitors and supports store online order and pick up in store services
• Be available to work day, evening, and weekend shifts

We’re committed to helping you thrive at work and  offer generous benefits that address your total well‑being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy – creates endless career opportunities!

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

Mid-Senior level

Full‑time

Information Technology

Retail