Sales Support Coordinator

West Des Moines IA
974 73rd St
Unit 42
West Des Moines, IA 50265, USA

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

The Sales Support Coordinator plays a vital role in the individual market channel by performing key sales support functions, including frontline and backroom activities. This position is responsible for overseeing the complete end‑to‑end lifecycle of an agent, encompassing onboarding, training, sales support, new business submissions, commission assistance, claims management, and customer service. As the representative of MMP and the sales office, the Sales Support Coordinator is essential in delivering an exceptional experience for agents.

This role will collaborate with the Sales Leader to drive sales growth and enhance retention.

• Supports various office support tasks, including expense management for self‑marketing, lead matchback, maintains producer records, business cards, backup duties for other offices, meeting planning and events, office supplies, bonus administration, and weekly reporting.
• Handles all sales support and customer service tasks accessible through the company sales portals. Escalates complex or unresolved issues to the agency support team and ensures timely, satisfactory resolutions.
• Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers.
• Provides all necessary support following policy issuance to ensure a seamless experience for agents and customers. Supports and troubleshoots new business submission efforts, acting as the first line of defense for agent questions or issues.
• Facilitates a smooth and comprehensive onboarding process for all new agents, ensuring they are well‑integrated into the organization.
• Performs other duties as assigned.

• Associate’s Degree in Business Administration or related field preferred.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 2 years of support experience in Sales, Sales Operations preferred.
• 1 year of health insurance experience preferred.

• Proficient in MS Outlook, Excel, PowerPoint, and Word.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to learn the Company's product offerings, systems, and operational policies and procedures.
• Knowledge of standard customer service practices and principles.

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self‑help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service,…