Sales Support Specialist

Smash Park is a leading “eatertainment” brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We’re passionate about bringing people together in fun, energetic environments—and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.

Smash Park Entertainment Group is seeking a high-performing Sales & Support Specialist to drive private event sales and support a high-output, multi-location sales team. This is a mission‑critical role focused on owning event revenue generation while providing the operational and strategic support our team needs to exceed goals across four Smash Park locations.

• Revenue Accountability
  :
  Responsible for achieving a combined annual sales target across all four properties.
• Lead Generation
  :
  Build and maintain a robust pipeline of potential clients across West Des Moines and Omaha
  .
• Sales Execution
  :
  Own the end-to-end process—from inquiry through contract—for all private events you book.
• Client Communication
  :
  Serve as the main point of contact for your booked guests, ensuring clear, prompt, and professional communication.
• KPI Reporting
  :
  Track and report on sales performance, pipeline health, and conversions via Triple Seat.

• Process Documentation
  :
  Draft and refine SOPs related to event booking, client communication, and Triple Seat usage.
• Sales Training Support
  :
  Assist with the onboarding and ongoing development of the sales team, including SOP and Triple Seat training.

• Coverage Support
  :
  Temporarily take over event coordination or sales responsibilities during team PTO or unexpected absences.
• Guest Experience Continuity
  :
  Ensure leads are followed up and event guests receive seamless support when filling in.

• Overflow Assistance
  :
  Jump in to support sales across West Des Moines and Omaha
  , or other properties during periods of high demand.
• Venue Knowledge
  :
  Understand the unique features of each location to confidently sell across multiple markets.
• Sales Enabler
  :
  Act as a sales enabler, not just a documenter – actively refine systems, tools, and processes to help the sales team close faster, more effectively, and with greater consistency across all locations.
• Monitor Impact
  :
  Track how SOPs and sales tools influence key performance indicators such as conversion rate, sales cycle time, and revenue per lead.
• Feedback Loop
  :
  Gather and incorporate feedback from team members and clients to continuously evolve documentation, improve training materials, and align processes with real-world needs.
• Leadership Opportunity
  :
  This is a unique opportunity for a sales‑driven leader who thrives both in the field closing business and behind the scenes optimizing how great sales teams operate.

• Must-Have
  : 3+ years of direct sales experience with a proven track record of exceeding revenue targets in event, hospitality, or entertainment industries. Applicants without direct sales results will not be considered.
• Prior experience managing multi‑property sales or distributed teams.
• Strong written and verbal communication skills.
• Organized and adaptable, able to manage multiple pipelines and projects at once.
• Proficiency in CRM systems (Triple Seat experience strongly preferred).
• Comfortable working autonomously and remotely while staying highly collaborative.
• A proactive, solutions‑oriented mindset with a passion for process improvement.

Starting salary of $65,000 annually, with eligibility for the company’s commission plan.

Full‑time

Remote/hybrid; support required across multiple Smash Park locations. Must live in one of the cities where there is a Smash Park.

Candidates must be based in Des Moines OR Omaha