Warehouse Optimisation & Product Manager

Warehouse Optimisation & Product Manager

Join to apply for the Warehouse Optimisation & Product Manager role at B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards.

Working at B&H Worldwide you will have the opportunity to grow your career supported by an award‑winning team and industry.

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers the business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us:

The Opportunity

The Warehouse Optimisation & Product Manager is responsible for driving operational excellence through process improvement, data‑led decision‑making, and the implementation of innovative warehouse technologies (e.g., WMS, automation, analytics platforms). This hybrid role combines operational efficiency with product ownership – ensuring warehouse workflows, systems, and teams operate at peak performance to achieve business goals. The position plays a key role in maintaining B&H’s industry‑leading warehouse service offering across our global network, delivering measurable value and exceptional results for our clients.

Location: B&H Worldwide office, London

Line Manager: VP of Global Operations

Working Pattern: 40 hours per week, Monday to Friday

• Analyse current warehouse processes (receiving, picking, packing, shipping, inventory control) to identify inefficiencies and bottlenecks.
• Develop and implement strategies to improve throughput, accuracy, and cost‑effectiveness.
• Lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
• Establish, monitor, and refine KPIs such as order accuracy, pick rate, fulfilment time, and space utilisation.
• Standardise operational best practices and SOPs across all warehouse locations.
• Develop slotting and storage strategies in conjunction with the use of storage media to maximise storage density and operational efficiency.

• Own the roadmap, implementation, and optimisation of warehouse management and automation systems (WMS, ERP integrations, dashboards, robotics).
• Collaborate with internal IT and external vendors to design scalable, efficient, and tailored technology solutions.
• Gather and translate operational feedback into actionable system improvements and feature development.
• Lead system testing, training, and change‑management activities to ensure smooth adoption and measurable ROI.

• Design and maintain analytics dashboards and reports to monitor performance against key metrics.
• Conduct root‑cause and trend analyses to identify operational risks and opportunities.
• Deliver regular insights and recommendations to leadership, enabling strategic decision‑making and continuous optimisation.

• Partner with Customer Solutions Teams to deliver comprehensive and compelling RFQ responses.
• Translate customer requirements into tailored operational and technology‑based solutions.
• Collaborate with IT to integrate customer‑driven technology initiatives.
• Attend Customer QBRs to present performance data, discuss continuous improvement initiatives, and identify cost‑saving opportunities.
• Drive new business and warehouse utilisation.
• Partner with cross‑functional teams (Customer Solutions, Operations, Transport, and IT) to align on efficiency and technology goals.
• Lead workshops and training sessions to embed a culture of continuous improvement within warehouse teams.
• Act as the bridge between warehouse operations, technology, and product development.
• Mentor and develop staff in the use of analytics and data‑driven decision‑making.

• Bachelor’s degree in Supply Chain Management, Operations, Engineering,…