Service Desk Shift Lead: Incident Escalation & KPI Champion

A leading data centre provider in the UK is seeking an SMC Shift Lead. In this role, you will guide Service Desk Analysts and ensure high standards in service management. The position involves managing shift activities, coaching team members, and resolving customer issues. Ideal candidates will have experience in ITIL environments and strong communication skills. This role operates on a rotating 12-hour shift basis, including weekends and holidays.
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