Operations Coordinator

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance customs regulations while providing timely support to customers.

Heathrow, UK

UK Operations Manager

Monday to Friday 0900 - 1800

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record‑keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.

We are looking for someone who:

• Thrives in a fast‑paced, customer‑driven environment.
• Has strong organisational, communication, and problem‑solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.
• Can work independently, using their initiative to assess data and propose solutions.

• Competitive salary package
• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, with an additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Free on‑site parking
• Opportunity to grow expertise through ongoing coaching, training and development sessions

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact

Associate

Full‑time

Supply Chain and Customer Service

Airlines and Aviation, Aviation and Aerospace Component Manufacturing, Transportation, Logistics, Supply Chain and Storage