Library Assistant - Part Time

Applicants please note this position may require evening and weekend availability.

• Contributes to an internal culture of positivity, excitement for continuous organizational change, and a customer focus, through communication and action that reflects the City of West Fargo’s values(teamwork, respect, integrity, communication, and service).
• Communicates courteously and professionally. Develops working relationships with others in carrying out job functions.
• Provides direct customer service to patrons, including reference, readers’ advisory, and technology assistance.
• Works within library management software to issue library cards, patron notices, process fees and fines, assist with hold and interlibrary loan requests, and check items in and out.
• Provides exceptional service when interacting with patrons and promotes library services to the public. Actively represents the library and may participate in off-site programs and events.
• Instructs customers on use of library resources, including online resources and devices used to access them. Troubleshoots issues.
• Shelves items. Performs shelf reading.
• Resolves customer inquiries related to library policies and patron accounts using independent judgement.
• Monitors the library facilities. Tidies and maintains the good condition of the library and upholds library policies and procedures.
• Performs library opening and closing procedures.
• Conducts special projects as assigned, including display setup and maintenance, collection management and related activities such as shifting, weeding, and inventorying collections.
• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
• Performs other duties as required or assigned.

• High school diploma or equivalent.
• One year of experience in customer service.
• Strong technology skills, including familiarity with the Microsoft Office suite and Windows operating systems.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, subordinates, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.

• Valid driver’s license

• Must be able to work in a deadline-driven environment
• May spend prolonged periods of time working at a desk, on a computer, and standing
• May be required to perform a full range of motion with lifting and/or carrying items weighing up to 40 pounds.

• Work is performed in a standard office environment
• Work environment may include a moderate noise level