Senior Community Service Officer

This is a full-time position, with a Monday-Friday work schedule. Typically, 8AM-4PM, but may vary due to department needs.

If you are interested in the part-time Community Service Officer (CSO) position, please apply to that posting when available. At this time there are no current part-time opportunities.

Under general supervision, the Senior Community Service Officer performs animal control duties, responds to public nuisance complaints, and conducts parking and code enforcement. The position also assists sworn and civilian staff with non-criminal duties and supports the Patrol Sergeant in coordinating daily Community Service Officer operations and carrying out assigned directives.

• Supports the Patrol Sergeant by assisting with the coordination and execution of assigned directives and daily Community Service Officer activities.
• Serves as a lead worker by providing training, mentorship, and operational guidance to Community Service Officers
• Responds to calls for service and patrols the city limits for violations of the West Fargo Animal Ordinance; provides animal control and impoundment of stray animals; issues summons for violation of animal ordinances; educate the public with regard to animal ordinances.
• Enforces parking ordinances for the City of West Fargo; tags and impounds vehicles.
• Responds to calls for vehicle unlocks.
• Assists support specialists with fingerprints or sex offender registrations as needed.
• Responds to calls for found bicycles; transports found bicycles to the bicycle impound or bicycle storage; arranges for disposal of found bicycles from the storage facility.
• Responds to calls for service and patrols the city limits for violations of the West Fargo Health Ordinance; follows department procedure to resolve Public Nuisance complaints according to the West Fargo Ordinance.
• Creates cases for city code violations in case management system and documents activities, photographs, and other case-related items.
• Prepares case reports for unresolved violations, submits cases to the City Attorney’s Office for prosecution, and testifies in court as necessary.
• Plans, organizes and coordinates activities to ensure effective and efficient enforcement of City ordinances, regulations, codes and department standards.
• Works with Inspections Department to inspect potentially dangerous buildings under the City building code ordinances and International Property Maintenance Code, and determines appropriate follow-up.
• Prepares correspondence to property owners regarding notices of violations and ensures it is received in a timely manner.
• Communicates courteously, professionally and maintains working relationships with others in carrying out job functions; conducts onsite inspections.
• Works with other city departments on complaints or violations to determine solutions.
• Assists with Community Engagement events with the city to include setup, organization, traffic control, presentations, and cleanup.
• Prepares and maintains a variety of records and reports including documentation, photographs and time logs on violations; prepares written reports and records of activities involving parking violations, animal control, and public nuisances.
• Maintains assigned vehicle and equipment in safe proper working condition; cleans and maintains vehicle and equipment as necessary; performs periodic maintenance checks on other equipment as necessary.
• Works safely and identifies and reports unsafe work conditions; enforces and promotes safe work practices; encourages co-workers to support all areas of work safety.
• Performs other duties as required or assigned.

• High school diploma or equivalent.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.
• Ability to offer credible testimony in Court.

• Minimum of one year of completed post-secondary education.

The employee must regularly lift and/or move up to 25 pounds and, with assistance, occasionally lift and/or move more than 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance;

stoop, kneel, crouch, or crawl and taste or smell. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

The employee must travel from site to site; from field and to animal shelter environment. This position will have exposure to noise, grease, smoke, fumes, gases; potentially dangerous animals and individuals. At times, the incumbent will be involved with vehicles and the owners of those vehicles involved in criminal conduct to include…