Member Services Manager
Listed on 2026-01-12
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Management
Operations Manager, Business Management
Overview
Lead Teams. Elevate Service. Make a Daily Impact.
Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees.
Responsibilities- Lead and manage teller line staff across multiple branches
- Oversee hiring, onboarding, training, scheduling, and performance management
- Promote a positive work environment that reflects our values and service philosophy
- Monitor branch traffic and adjust staffing levels to meet member needs
- Serve as a mentor and resource for Member Service Representatives
- Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
- Track and report on branch sales and service performance
- Ensure compliance with operational procedures and security standards
- Partner with the Regional Retail Manager on branch-wide initiatives and improvements
- High school diploma or equivalent required
- Minimum of 3 years of experience in financial services or retail banking
- At least 1 year in a supervisory or leadership role
- Strong leadership and communication skills
- Proven ability to lead a team and deliver excellent customer service
- Solid organizational and problem-solving skills
- Comfortable managing multiple locations and shifting priorities
- Proficiency in Microsoft Office and ability to learn internal systems quickly
At Town & Country Credit Union, our mission is to positively impact those we serve
. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.
- We are guided by five core values:
- Do the right thing
- Operate with integrity
- Keep it simple
- Find a way to say yes
- Make a difference
If you connect with these values, you'll thrive here.
Benefits You'll EnjoyWhether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.
Town & Country Credit Union is an Equal Opportunity Employer.
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