Compliance & Operations Specialist

The Compliance & Operations Specialist works under the supervision of the Director of Care at Home (CAH) by JFS. This role manages CAH caregiver payroll, client billing, accounts payable, accounts receivable, compliance tracking, and daily routine financial operations. The Compliance & Operations Specialist ensures the accurate, timely completion of payroll and billing workflows, maintains audit-ready physical and electronic records, supports quality compliance in the field, and assists with general office, programmatic, and operational needs.

Compliance & Operations Specialist

Full-time (40 hours/week)

Director, Care at Home by JFS

West Hartford, CT

$25.00 – $28.00/hour depending on experience

The purpose of this job description is to communicate the responsibilities, expectations and duties associated with the position. It should also be noted that some responsibilities and duties may not be specifically addressed. Further, JFS emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling business objectives.

• Process payroll, weekly, includes reviewing timesheets for accuracy, processing payroll, and answering related employee questions
• Process client billing, weekly, includes reviewing billed time for accuracy, sending out invoices, and answering related client questions (includes institutional partner programs e.g UCONN GUIDE)
• Conduct and support client relations to monitor customer satisfaction and escalating issues when needed
• Regularly and consistently track receivables and contact clients, insurance companies, or third-party payers to resolve unpaid bills
• Prepare and submit documentation for clients’ Long-Term Care (LTC) insurance claims and reimbursements
• Prepare routine financial, caseload, and accounts payable reports, including aging A/R, and profit margin trends and health for the Senior Accountant and Director
• Audit client and billing records regularly to ensure all required paperwork meets state and agency standards
• Audit employee files to make sure annual caregiver skill assessments and compliance checks are finished on time
• Track employee health benefit statuses, and complete all associated documentation to assure compliance and employee coverage
• Answer main office phone calls warmly, assist callers with questions, and order office supplies as needed
• Take part in the staff on-call rotation to help manage after-hours agency and client needs

Additional/other duties or job functions may be required as deemed necessary.

• Strong customer service and communication skills with the ability to represent the agency positively to prospective and active clients
• Knowledge of bookkeeping, payroll practices, accounts receivabl
• High accuracy in data entry, invoice preparation, math calculations, and discrepancy audits.
• Intermediate to advanced MS Office skills (Excel, Word, Outlook, Access)
• Working proficiency in Quick Books and standard accounting platforms
• Experience with or capacity to quickly learn home care management software (Clear Care/Well Sky) and video conferencing tools (Zoom, Microsoft Teams)
• Strong organizational and time-management skills; capacity to pivot across competing deadlines with minimal supervision
• Support for the mission, values, and operational standards of Jewish Family Services of Greater Hartford

• High School diploma required. Preference for associate or bachelor’s degree in Business, Accounting, Finance, Healthcare Administration, or a closely related field
• Minimum of five (5) years of progressive administrative experience providing direct…