Customer Service Representative

Position Description

Legrand has an exciting opportunity for a Customer Service Representative to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. In this role, you are responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.

• Use professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.
• Research and obtain resolution for a variety of customer inquiries. Serve as a communication link between customers and sales staff to assure responsiveness.
• Process orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedite the delivery of selected orders. Track order activity, and alert appropriate staff of any potential delivery problems. Perform backend order maintenance to ensure efficient order processing.
• Track order activity to inform customer of any potential delivery problems. Expedite the delivery of selected orders as needed.
• Foster open communication internally and externally and champion creative change to improve processing and service levels.
• Complete specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provide guidance and assistance to new or less experienced staff. Document procedures as required.
• Perform other similar and related duties as required.

Required Skills

Education:

Associates degree or equivalent education and experience.

Experience:

Minimum of 2 years experience in customer service or inside sales in a service/manufacturing environment.

Skills/Knowledge/Abilities:

• Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.
• Strong computer skills, proficient with Microsoft Suite and e-mail. Ability to use internet and web-based resources efficiently and effectively.
• Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit

Equal Opportunity Employer.