Treatment Coordinator​/Dental Receptionist

At Oscar Gonzalez, DDS, an office within Dental Associates of Connecticut, our mission is to provide quality dental and personal care to all our patients in a relaxed and comfortable environment where patients feel welcomed, accepted, secure, and confident in the care they receive. We believe that satisfying all of our patients is our most important goal. Our network of high-standard professionals provides exceptional care to our patients throughout Connecticut.

We are currently searching for a highly motivated Treatment Coordinator / Dental Receptionist to join our team at the Oscar Gonzalez, DDS location. The ideal candidate will have a strong work ethic, be a team player, and possess the ability to multitask.

Position Overview

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in gathering information in the new patient experience, coordinate treatment plans with the doctor, present them to patients, and negotiate financial arrangements. They provide a calm and warm environment for patients who are otherwise anxious and concerned about affordability. They also coordinate, as needed, with other offices that share in the care of patients, ensuring referrals and correspondence are received and followed up on.

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing/faxing/computer data entry, etc.)

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in West Hartford, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!
• Ability to work within current office hours; shifts to be determined, including up to two evenings per week and two Saturdays per month.

• Dentrix Ascend Software Experience