Residential Area Coordinator

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The Area Coordinator (RC) is a professional, full‑time, live‑on, 12‑month staff member of the Office of Residential Life. This position reports to the Director of Residential Life and serves a key role in promoting the academic, social, and personal success of students in the residence halls. The RC directly supervises up to 17 undergraduate Resident Assistants (RAs) and shares responsibility for a 24/7/365 on‑call rotation for crisis response and management for a residential campus of approximately 450 students.

The RC oversees Residence Education related functions within the department, responds to emergency situations—including evenings and weekends—and holds office hours on both the main campus and the off‑campus housing property.

• Supervise, mentor, train, and evaluate up to 17 undergraduate RAs; conduct weekly staff meetings and bi‑weekly one‑on‑one supervision meetings; create the duty schedule for the RAs.
• Oversee all departmental programming and support Division Programming Efforts.
• Oversee Resident Assistant programming, including approval, alignment with department programming model, and purchasing/advertising needs.
• Create and implement a bi‑annual RA training schedule; assist with hosting sessions and scheduling training.
• Assist in resolving disputes and providing support and referrals to residential students.
• Participate in the on‑call duty rotation; serve as a primary resource for emergency situations and critical incidents; work cooperatively with university personnel (Public Safety, Counseling and Psychological Services, Student Health Services) in emergency response; provide incident updates to the Administrative Staff.
• Serve as a Student Conduct Officer, managing lower‑level violations of the Student Code of Conduct and the Housing Contract; utilize Maxient to maintain student records; educate students on the Student Code of Conduct and Housing Contract.
• Provide quality customer service to students, parents, and other constituents.
• Be knowledgeable about the use of Maxient and eRezLife.
• Support Residential Life and Student and Campus Life initiatives, including Housing Selection, Break Closings, and Departmental Programs.
• Perform other duties as assigned by the Office of Residential Life, Division of Student and Campus Life, or designee.
• Be available for all‑hands‑on‑deck times throughout the year (opening/closing, admissions events, unforeseen circumstances, high‑traffic weekends, etc.).
• Serve on university committees as assigned.
• Make decisions related to the immediate needs of students and residential communities during the on‑call rotation.
• Determine responsibilities in student conduct cases and implement appropriate sanctions in line with student conduct guidelines and manuals.
• Assist with hiring and training of RAs—determine best fit for the staff and qualifications for student staff who join the team.

• Master’s degree (preferably in social work, higher education, education, or counseling).
• Two years’ experience working on a college campus as a student or employee.
• Two years’ experience in Residence Life as a student or employee.
• Evidence of experience with mediation, intervention, conflict management and problem solving in a residential setting.

• Strong organizational skills and attention to detail.
• Able to function independently while operating effectively within a team environment.
• Possess solid general computer skills, including ability to work in a Windows environment; familiarity with specific applications used by the University/Department is a plus.
• Excellent oral and written skills and ability to communicate comfortably with students, colleagues, and external constituents.
• Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner.
• Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
• Professional, courteous demeanor and appearance; ability to engage positively and work professionally with students, faculty, staff…