Universal Banker II, or Sr

SUMMARY OF THE JOB

As a Universal Banker, you’ll take a lead role in delivering an exceptional customer experience that is consistently aligned with Liberty Bank’s Vision, Mission, and Core Values. You will serve as an initial contact for new and existing customers, building deep, meaningful relationships through active discovery conversations that support the branch’s success and growth. In this role, you model and foster a collaborative culture within the branch team and across interdepartmental contacts, resolving operational issues efficiently and accurately.

• Provides on-site Branch Operations Supervisor coverage for various branch locations as assigned.
• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience through meaningful sincere conversations.
• Provides exceptional service delivery to internal and external customers, resolving account service issues and responding to inquiries promptly and effectively.
• Takes ownership of customer inquiries, resolves or engages teammates as needed.
• Meets or exceeds personal sales goals for all banking products and services offered.
• Utilizes the Discovery Guide to uncover new opportunities and recommend appropriate solutions.
• Proactively reaches out to customers to contribute to the retention and servicing of Consumer and Business relationships.
• Ensures accurate and timely documentation of activities and follow-up opportunities in the appropriate banking systems.
• Understands and educates customers on alternative delivery channels, including digital banking.
• Takes initiative to enhance knowledge of both new and existing products and services through active use of sales tools and training materials.
• Effectively and accurately processes a range of banking transactions, including new account openings, lending, and referrals to other business lines.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining efficient record keeping in daily cash balancing.
• Adheres to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Volunteers for special projects within the scope of job responsibilities.
• Participates in community events and establishes relationships for the benefit of the bank.
• Completes other related duties as assigned.

• College degree or equivalent work experience preferred.
• Minimum of 6 months of Retail Banking or equivalent Sales experience.
• Proficient computer skills, including Microsoft Word, Excel, Outlook, and other related applications.
• Strong verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and ability to execute accurately on a variety of policy and procedures.
• Ability to take initiative and work independently.
• Ability to make sound decisions, including managing the balance of risk and delivering a superior customer experience.
• Ability to develop and foster a positive team/work environment.
• Ability to proactively plan the day to contribute to overall branch sales and operations success.
• Availability to work weekends and/or extended hours as required.
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.

• General Office Equipment
• Keyboard Dexterity
• Lifting/carrying up to 25 lbs.
• Use of general office equipment
• Ability to travel

Acts affirmatively in all activities under his/her control in conformance with the Bank’s affirmative action, equal employment opportunity, and fair lending programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.