Services Coordinator

Job Title: Employee Services Coordinator and ADA & Leave specialist

Division: People & Sustainability

Reports To: As per Beazley’s organisation chart

Key Relationships: People & Sustainability, Key Recruitment Agencies, and other external suppliers.

Job Summary: Deliver a client-centered human resources service to all managers and staff that supports the business goals in a timely, efficient, and cost-effective way. Take charge of P&S systems within the People & Sustainability team, according to the P&S systems governance map.

Human Resources Operations

• Assist with the complete process for new joiners, from issuing contracts to coordinating with third-party benefits providers and conducting first-day induction
• Handle the entire procedure for leavers
• Manage all changes in terms for current employees
• Provide comprehensive support to the business partners and their specific business areas
• Provide advice and mentorship to employees on HR operational procedures and practices
• Maintain accurate and orderly employee records and files on all employees
• Manage all processes associated with absence and leave including parental, adoption, non-birthing parent leave, flexible working requests, holiday, and sickness
• Responsible for managing the global HR inbox, ensuring that all SLA’s are met and that queries are managed appropriately
• Keep the HR system current by entering information promptly
• Participate in HR projects and initiatives as required

• Assist throughout the entire process for all benefits administration and keep accurate records, as needed
• Provide support with payroll queries, as needed
• Provide support related to payments/invoices, general point of contact for accounts payable queries
• Support on HR operational requirements for internal and external audits
• Be an HR system super user for our core HR system
• Excellent communication skills with the ability to influence, mentor, and challenge constructively

• Prepare HR reports, metrics, and analysis according to requirements
• Provide analytics and HR documentation for management
• Management of headcount information for leavers, starters, and movers

• Manage and coordinate employee accommodation requests and leave of absence programs under the ADA, FMLA, and other relevant policies.
• Review medical documentation to determine accommodation needs
• Assess reasonable accommodation options and provide recommendations to management
• Partner with Advisory regarding complex accommodation cases and case management
• Maintain confidential records and documentation relating to accommodations
• Monitor accommodations to ensure ongoing efficiency and compliance
• Collaborator management and manager upskilling
• Documentation and record-keeping; maintain accurate data within HR systems
• Provide expert mentorship to employees on leave, benefits, and workplace accommodation procedures while educating managers on legal obligations, internal policies, and available support options
• Manage sensitive and complex cases with empathy and integrity, addressing employee concerns, facilitating resolution, and bringing up matters where appropriate

Education and Qualifications

• BA or equivalent experience preferred

• Accurate and numerate
• Computer skills – good working knowledge of MS Office, intermediate Excel, and maintaining information systems
• Able to communicate effectively with others, both verbally and in writing
• Motivational skills, team worker as well as able to work on own initiative
• The capacity to handle time effectively, fulfill deadlines, and rank tasks by importance
• Confidence in coaching and mentoring People Managers

• Experience in administration
• Knowledge of HR policies and regulations (multiple countries or global experience preferable)
• Experience in interacting with clients
• Understanding of the need for accurate and timely management information

• Outcome-focused, self-motivated, flexible, and enthusiastic
• Professional approach to successfully interact with managers/colleagues/external suppliers

• Achievement drive
• Integrity
• Interpersonal understanding
• Customer focus
• Initiative

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and…