IT Technician

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This range is provided by Physical Therapy & Sports Medicine Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $67,000.00/yr

Physical Therapy & Sports Medicine Centers is hiring a Full-Time Level 2 IT Technician
. This position supports the IT operations of a high energy, fun and growing, private practice Physical Therapy organization with 38 locations.

The ideal candidate has a strong customer service background, a passion for technology, and a solid understanding of information security concepts. We're looking for a motivated self-starter who thrives in a fast-paced environment, eager to learn and grow while meeting deadlines and delivering high-quality results independently.

• Manage service requests within the IT Ticket system
• Configure and install platforms to devices for employees and train on use for new employees
• Provide technical support by troubleshooting and resolving IT incidents, primarily computers in Windows 11 environment
• Lead maintenance tasks of computers
• Oversee 365 licensing for users
• Work with vendors for product use, enhancements and troubleshooting
• Create and maintain technical documentation, recommending workflow improvements

• Minimum 2 year Technology degree or comparable work experience
• 3 - 7 years of IT work experience with a demonstrated ability to problem solve & take corrective action
• Advanced desktop troubleshooting skills
• Remote desktop experience
• Project management experience
• Demonstrated strong analytical skills
• Excellent customer service skills
• Excellent time management skills with attention to detail
• Travel within Connecticut & Massachusetts; mileage is reimbursed
• Ability to work occasional weekend hours and some evenings weekly
• Prior technology training experience preferred

At Physical Therapy & Sports Medicine Centers (PTSMC), our mission is simple:
Improving the quality of people’s lives by providing:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

Founded in 2000 by physical therapist Alan Balavender
, PTSMC has grown to 37+ locations, partnering with clinicians who share our passion for patient-centered care. We serve over 35,000 patients annually and are proud to be recognized as a Top Workplace in Connecticut for 14 consecutive years and Top Workplace USA for the past 5 years
.

Our PT for Life culture defines how we care for our patients, our communities, and each other. We value teamwork, respect, and personal growth — and our commitment to excellence has earned us a World Class rating through the Net Promoter Score system and consistent 5-star Google reviews
.

At PTSMC, you’ll find a team that values innovation, collaboration, and making a difference every day.

If you’re motivated by technology, passionate about helping people, and eager to grow your IT career in a positive, mission-driven environment, we’d love to hear from you!

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Mid-Senior level

Full-time

Information Technology

Hospitals and Health Care