Platform Reliability Engineer

The Platform Reliability Engineer establishes and operates the shared reliability and operational engineering capabilities that allow EDP’s digital platforms to be deployed, observed, diagnosed, recovered, and scaled predictably. The role owns the technical mechanisms for CI/CD, environments, observability, operational readiness, recovery, and production reliability across SAP Commerce Cloud and the MOSAIC composable platform.

This is a capability-building role — you are not inheriting a mature operational system; you are building the practices, automation, controls, and operational capabilities that do not yet exist.

Own CI/CD pipelines, build and release engineering, and developer experience tooling across EDP-managed digital platforms.

Implement and operate automated pipeline controls and enforcement mechanisms defined by Engineering Excellence, Quality Engineering, Security, and Architecture.

Automate repetitive operational activities, environment provisioning and configuration, deployment controls, diagnostic workflows, and recovery procedures to reduce manual intervention and operational variance.

Own Vercel platform configuration, environment strategy, and deployment governance.

Own environment management across the estate — CCv2 and Vercel environments, environment consistency, configuration governance, drift detection, and provisioning.

Define and implement the platform observability architecture, including telemetry standards, service naming, correlation identifiers, distributed trace propagation, log structure, metric conventions, dashboard patterns, retention expectations, and ownership boundaries across platform components and integrations.

Develop actionable alerting and operational runbooks.

Establish the SLI/SLO framework and telemetry, partnering with business, product, and technology owners to define appropriate service objectives for critical services and customer journeys.

Establish synthetic monitoring for critical customer journeys and service dependencies, aligned with the Critical Journey Registry and defined SLOs.

Define and maintain operational reliability standards, patterns, and controls, and represent reliability and operability concerns in cross‑functional technical governance.

Design and implement repeatable, tested rollback and recovery procedures, replacing manual recovery processes with defined, predictable operations.

Establish performance baselines and monitor for regression across releases. Provide the infrastructure and environment support for performance and load testing in partnership with Quality Engineering.

Establish capacity and scalability baselines for critical platform components; identify emerging constraints and provide evidence for scaling, configuration, and architectural decisions.

Define operational readiness criteria — what must be true before a new deployment, SI delivery, or BU onboarding goes live — and apply them as a gate before EDP accepts production operational responsibility.

Implement dependency scanning and security scanning mechanisms in the CI/CD pipeline, operating the enforcement infrastructure that Central Security policy and Engineering Excellence standards require.

Lead or coordinate technical diagnosis of complex production incidents that span platform components, vendors, or integration boundaries, while preserving service ownership with the responsible engineering teams.

Lead post-incident reviews and ensure resulting reliability and instrumentation improvements are implemented.

Identify recurring failure patterns and systemic…