Claims Technician - Cyber

Job Title:

Claims Technician

Division:
Group Claims

Reports To:

Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley's organisation chart

Key Relationships:
Claims management and staff, underwriters, insureds Expense, brokers and service providers

Job Summary:

An entry level claims handler proactively managing low‑value/low‑complexity claims with support from a line manager to help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims. To support claims management staff in the delivery of projects and improvement initiatives as required. To support claims management to – and work in – a manner that best meets the challenges of our clients.

To engage in continuous professional development in claims management.

FLSA:
Exempt

Individual Claims Leadership

• Develop capabilities to independently manage low value/low complexity claims on a proactive basis, with support from line management, from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Focus primarily on management of claims with an expected, blended estimated, or actual value at or below $100,000 and with limited complexity.
• Escalate claims and issues as appropriate to line management where additional experience of knowledge is required or may be beneficial.
• Adhere at all times to Beazley's Claims Reserving Philosophy and Standards.
• Develop an understanding of Beazley's Conduct Risk Policy.

Claims Portfolio Management

• Work alongside and support Assistant Claims Managers and Claims Managers in the management of the claims portfolio to optimise performance, including the review of individual claims within the portfolio on a regular basis and ensuring reserves and records are maintained in a timely manner as required by Beazley's claims controls and standards. Be cognizant of and flag trends identified by the Claims team.

Working with Underwriters

• Start to develop working relationships with Underwriters.
• When requested, provide input to Underwriters on the existing insured's claims experience under supervision of senior Claims staff.

Authority & Minimum Standards Observance

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley's claims control standards and protocols.

Supporting Senior Claims Handlers

• Support Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.

Operational

• Assist to ensure the management of claims conforms to the agreed standardised processes and use of shared service functions as appropriate.
• Contribute to the commitment to and active development of a continuous improvement culture within the overall claims function.

Professional Development

• Proactively enhance professional skills and knowledge in الاح

Conflicts of Interest

• Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
• Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, Buna or settlement of any claim.

It is important that within all your interactions both internally and externally you adhere to Beazley's core values – Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an магазин internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e‑learning or the learning management system.
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