Assistant Claims Manager

Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart

Assistant Claims Manager

Group Claims

Claims staff, underwriters, insureds, brokers and service providers

An independent Claims Handler role focused on low to mid value claims with no significant coverage issues to help achieve the Beazley vision of being the highest performing specialist insurer. To contribute to the overall performance, development, and management of the Beazley claims function. To proactively manage claims, primarily at the individual level while gaining experience at the portfolio level through observing and working with peers.

A key requirement of the role is to assist to achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To work with underwriters and support brokers and clients. To support claims management to facilitate and foster a collaborative approach across the overall claims function to learn, share ideas and diverse perspectives, and work in a manner that best meets the challenges of our clients.

• Manage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
• Focus primarily on the management of claims with an expected or actual value at or below $250,000 without Coverage Litigation or other significant flags.
• Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
• Act at the direction of line management to develop, iterate, document, and execute claims strategies considering uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Engage and liaise with line management as appropriate on specific claims where additional experience or knowledge may be beneficial or is required.
• Understand and implement Beazley’s Conduct Risk Policy.

Work alongside and support Claims Managers in the management of the claims portfolio to optimise performance including the:

• Review of individual claims within the portfolio on a regular basis and ensuring reserves and records are maintained in a timely manner as required by Beazley’s claims controls and standards.
• Communication of any material claims to Reinsurance and Finance as set out by the applicable claim’s authority, claims protocols, and procedures.
• Working with Reinsurance to effect recoveries

• Understand the overall strategic objectives and business plans of the Beazley claims function to the degree required to engage and liaise effectively with line management.

• Develop an understanding of marketing and underwriting strategies for the respective business area.
• Provide input to underwriters on review of potential or existing insured’s claims experience.
• Identify claims trends and developments and communicate their potential impact on the book.

• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley’s claims control standards and protocols.

• Follow Beazley’s procedures for the selection and retention of 3rd-party professionals and manage these relationships to the benefit of Beazley.
• Conduct file reviews or audits, where required, and assist in the resolution of any issues identified.

• Work proactively to develop strong relations with key brokers and…