Store Manager, Retail & Store Manager

ONIVERSE is looking for a dynamic Store Manager based in West Hartford, CT area to join its Sales Team and bring the Intimissimi brand to success!

Job Title: Intimissimi Store Manager

Department: Store Teams

Reports to: District Manager

Location: Westfarms mall, CT

FLSA: Exempt

Annual Salary: $50,000K - $55,000K USD plus monthly bonus based on budget achievement

The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders.

The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development.

The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.

• Ensure compliance with company policies and procedures.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
• Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment
• Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs
• Achieve and exceed personal sales and productivity goals agreed upon with the District Manager
• Always representing the brand’s standards for a high-level customer experience
• Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness
• Proactively follow current competitors and fashion trends
• Attract, recruit and retain a high performing team in an inspiring work environment
• Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events

• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment
• Manage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launched
• Able to successfully operate our POS system, conduct email, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.
• Teams will be required to conduct daily cleaning tasks included but not limited to:
• Dust and clean shelves, furniture, fixtures and decor
• Clean doors, window glass, mirrors (exterior and interior)
• Pick up and empty trash cans and garbage taking it to the dumpster as needed
• Sweep and mop hard floors
• Wipe and sanitize sinks, countertops, shared…