Program Analyst

• Department: Department of Veterans Affairs

This position provides administrative and analytical support to the facility and is organized in the Clinical Operations Service Line focused on clinic use and access profiling. The position reports to the GPM.

Program Analyst GS-0343-09 This position may report to the Clinic Profile Manager. The position is a primary member of the team responsible for providing support for the facility Clinic Management Program. This position provides a skilled support related to clinic profile management and assists the Clinic Profile Manager with the clinic maintenance process for the facility clinic profile management program.

Duties include but are not limited to:
Analytical:
The Analyst assists the Clinic Profile Manager with the clinic maintenance process for the Facility Clinic Profile Management program. The Incumbent assists in ensuring that completed profiles reflect national, network and local goals, directives, and policies.

Incumbent assists in monitoring and conducting annual reviews of accuracy of clinic profiles to ensure assigned clinics capture and transmit workload accurately for maximum reimbursement, and workload credit. Works with clinic to monitor grid validation, appropriateness of Managerial Cost accounting (MCA formerly DSS) identifiers, and count/non-count clinics.

Participates in Facility task forces, and committees to problem-solve, implement software, reviewing data capture and scheduling directive matters, and other work groups related to access, wait times, and clinic profile management. Supports and assists with Electronic Health Record (EHR) options including the scheduling package, fileman routines & reports.

Utilizes VSSC Reports as a source of data concerning utilization, access, MCA stop code assignment, encounters, workload and other data measures. Evaluates computer generated appointment types and determines appropriate assignments of appointment type on a timely basis. Works with Clinic Profile Manager to determine if excess future appointment slots need to be redistributed and/or additional slots need to be added.

Data/Reports:
Assists with data retrieval and analysis of reports; prepares clinic section reports to monitor accuracy and utilization regarding clinic profile management and communicates to Clinic Profile Manager for action. Quality Assurance and Training:
Assists with training for the Facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management processes.

Quality Assessment:
Supports quality assurance efforts through assessments of workflow and procedures to improve service delivery to customers. Assists with evaluating data capture outputs that include but not limited to clinic utilization, accurate clinic parameters, program clinic naming standards, etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management.

Assists in analyzing data for validation of clinic set up information to include count vs. non-count, DSS (MCA) identifiers and standard naming conventions, accurate grids and all other parameters of the clinic profile. Reviews reports, assisting with developing problem resolutions. Routinely reviews assigned clinic profiles, identifying and correcting negative trends to assist staff in projecting clinic needs with grid validation and analyzing clinic utilization.

Annually evaluates and updates clinic profiles, availability, utilization, DSS (MCA) assignments, and any communication sent to patients that is associated with the clinic profile. Assists in updating and maintaining digital workflow, forms, designs, and electronic records of clinic maintenance…