Customer Service Representative – West Haven, CT

POSITION OVERVIEW: Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed.

DUTIES & RESPONSIBILITIES:

• Processes all levels of orders when needed
• Answer phones, manually entering orders
• Has basic knowledge of commonly-used concepts, practices, and procedures
• Effectively communicate with customer on multiple levels
• Monitor Customer Service Inbox
• Provide service levels that meet customer and operational needs while achieving department goals and objectives
• Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account
• Enter/Handle Customer Complaint Cases when received
• Able to meet Performance Expectations
• Other duties as assigned

QUALIFICATIONS & REQUIREMENTS

• Strong knowledge of Microsoft Windows & Office
• Have a strong understanding of our products and services to effectively handle inbound and outbound calls
• Ability to prioritize and shift priorities quickly as need dictates
• Strong verbal and written communication skills
• Team-oriented with commitment to the success of the team and organizational goals
• Ability to meet tight deadlines
• Ability to multi-task
• High school diploma or equivalent
• Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience