Manager, IT Service Delivery

Element Solutions

Equal Opportunity

Employer:

Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

Challenge Yourself and Impact the Future!

Element Solutions Inc (NYSE:

ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi‑step technological processes, our innovative solutions enable our customer manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.

Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast‑paced, high‑growth markets. For example, in‑care technology, from infotainment to driver assistance, is accelerating the pace of new product development and automotive markets, and with a deep market expertise in electronics, we sit at the intersection of the fast‑growing market, changing the competitive playing field for automotive manufacturers, with a long‑standing presence.

We strive to embody the five 'Elements of our Culture'- our '5C's;
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

We are seeking an Assistant Manager IT Service Delivery responsible for supporting and enhancing the current company IT infrastructure and communications. Responsible for the IT Infrastructure and IT Service management for the entire ESI U.S Sites, including deployment, support, and ongoing administration of servers, workstations, network infrastructure, communications, security, and system services. Interface directly with all ESI U.S leaders and departmental managers to define and articulate IT requirements for each functional area including systems integration, workflow processes and business solutions.

This position has a significant impact in all areas of the business unit ensuring that mission critical production services and applications are provided in a timely and efficient manner.

• Function as a liaison between IT and Business Stakeholders/Users
• Implement technology upgrades and deliver infrastructure projects for the region.
• Maintain inventory of all IT assets, including services, hardware & applications for sites within responsibility.
• Provide local end‑user support when remote support is not possible
• Drive standardization and consolidation of infrastructure components within the respective region including leveraging cloud computing where possible
• Participate in evaluating, selecting, and implementation of infrastructure technology required to support critical business applications such as ERP and Hyperion in the Europe geography
• Devise creative solutions to critical server and storage infrastructure as well as end‑user computing
• Function as an "internal consultant", around areas of infrastructure expertise
• Responsible for implementing and ensuring adherence to security policies, entitlement reviews, and user provisioning methodologies.
• Resolve technical and network communications issues
• Assist and train users; work with users to ensure full adoption of IT‑supported tools and processes
• Create documentation (around processes, support steps and training)

• Bachelor's degree in related area (ex. Computer Science, Business, Engineering, Information Systems) or 7+ years of experience in Information Technology
• 5+ years infrastructure work experience required; with a global company preferred
• Fluent in English is required
• Service Desk management and ITIL (Information Technology Infrastructure Library) experience Incident Management, Problem Management, Request Fulfillment, and Change/Configuration Management.
• Strong technical expertise required. Experience with Active Directory, Virtualization (VMWare and Hyper‑V), and Networking is required.
• ITIL Foundations Certified
• Microsoft and CCNA Certified
• SQL…