Lead Print Operator

Job Title: Lead Print Operator

Location: West Haven, CT

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: up to $28.99/hr

There is a small amount of driving with this role using a client vehicle. Valid driver's license and no more than one moving violation in the past three years.

• Oversee daily print shop operations, workflow, scheduling, and production priorities to meet customer deadlines and service levels.
• Assign work and provide direction, training, and mentoring to print shop staff.
• Operate high-volume digital production printers, copiers, wide-format printers, scanners, bindery, and finishing equipment.
• Perform quality control inspections and final checks to ensure accurate, high-quality production.
• Troubleshoot equipment issues and coordinate service requests as needed.
• Maintain inventory of paper, toner, finishing supplies, and other production materials.
• Serve as the primary customer contact for print requests, specifications, timelines, and project updates.
• Recommend appropriate paper, finishing options, production methods, and print specifications.
• Resolve customer concerns professionally and promptly.
• Track production volumes, job status, material usage, equipment maintenance, and performance metrics.
• Identify workflow bottlenecks and support process improvements to increase production efficiency and accuracy.
• Maintain a safe, organized, and customer-focused production environment.
• Lift and move materials weighing up to 50 pounds and stand/walk for extended periods.

• Digital print production and finishing
• High-volume production equipment operation
• Print shop workflow and scheduling
• Quality control and inspection
• Equipment troubleshooting
• Customer service and communication
• Staff training, mentoring, and leadership
• Strong organization and time management
• Problem-solving and decision-making
• Microsoft Office and print management software
• Prepress and document production knowledge
• Workplace safety practices

• 3-5 years of experience in a production print, copy center, commercial print, or similar environment.
• Experience operating high-volume digital production and finishing equipment.
• Experience leading, training, or supervising print production staff preferred.
• Experience with Adobe Acrobat, InDesign, or Adobe Creative Suite preferred.
• Experience with variable data printing and document management systems preferred.

• High School Diploma or GED required.
• Associate's degree in Graphic Communications, Business Administration, or a related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.…