Restaurant Shift Leader

Join to apply for the Restaurant Shift Leader role at Rackson Restaurants
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Reports to:

Restaurant General Manager.

The Shift Leader oversees all restaurant activities during the shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

• Oversees all restaurant activities during the shift to ensure smooth store operations, guest service, and adherence to company standards
• Interacts with guests and supervises staff; handles cash management
• Maintains cleanliness and safety
• Works hands-on as needed and partners with the Management Team to execute the business plan
• Provides training to others and resolves issues promptly while enforcing policies and procedures

• Demonstrates self-awareness and the ability to motivate self and others
• Proactively seeks and accepts feedback
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Creates a supportive environment for team members to excel
• Interacts with guests and resolves concerns promptly and effectively
• Treats employees with respect and recognition
• Manages sales and labor tracking within Rackson systems
• Ensures cash handling procedures are followed by others
• Adheres to food and cash control guidelines
• Maintains cleanliness, maintenance, and service standards to uphold brand image
• Plans and executes shift operations efficiently
• Follows company guidelines for cost control and resource utilization
• Leads with empathy, fairness, and a focus on teamwork
• Identifies and develops talent for future roles
• Applies financial understanding to improve business decisions
• Manges shift activities for operational excellence
• Ensures compliance with labor laws and regulations
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent restaurant management experience
• Previous fast food restaurant experience required
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Ability to display positive attitude and a genuine desire to make others happy and serve one another
• Ability to treat others with respect and care
• Strong communication skills, including verbal communication in Spanish and/or English
• Self-motivated and action-oriented
• Attitude that embraces learning
• Willing to admit when you made a mistake, take accountability, and fix the issue
• Prompt and regular attendance on assigned shifts; dependable and reliable
• Must have reliable transportation to work and to company outside events / meetings
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays
• Physical Requirements:
  
  Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequently squat or stoop to reach items; reach overhead, forward, and underneath shelves; perform bending, wiping, sweeping, and mopping; exposure to temperature variations; hazards include slips, trips, burns, cuts, abrasions, and falls
• Reasonable Accommodations:
  May be made to enable individuals with disabilities to perform the essential functions of the job

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture.

See the BK 27 location at 52644 Campbell Ave, West Haven, CT, 065

• Entry level

• Full-time

• Management and Manufacturing

• Restaurants