Branch Banking Client Consultant

Branch Banking Client Consultant I

Location:

West Hempstead, NY 11552

A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

Pay Range: $17.00 - $21.25 - $25.50 (Local Minimum Wage: $0.00 - $0.00)

• Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s).
• Provide positive client experience by assisting with account questions, problems and/or complaints and resolving issues in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
• Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Perform special projects, and additional duties and responsibilities as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required
• 0 – 3 years of customer service and sales experience, required
• Experience in financial services industry, required

Flagstar is an Equal Opportunity Employer.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Benefits | Flagstar Bank.

Entry level

Full-time

Consulting, Information Technology, and Sales

Banking