Front Desk, Customer Service​/HelpDesk

Front Desk / Spa Concierge

Hollywood – Burke Williams Spa – Part Time / Full Time

Our Mission: We exist to transform your day.

Position Summary: At Burke Williams, we believe in more than just service — we believe in connection, transformation, and creating unforgettable experiences. As the first and last point of contact, you set the tone for each guest's journey, ensuring they feel valued, heard, and cared for from the moment they arrive.

• Create Meaningful Experiences – Anticipate guests' needs and ensure every interaction is warm and welcoming.
• Engage & Serve – Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self‑care journey.
• Lead with Expertise – Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales.
• Ensure Smooth Operations – Oversee check‑ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment.
• Collaborate & Communicate – Serve as a key connection between guests, team members and leadership to support efficiency and excellence.
• Give Back & Inspire – Support our community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need.

• People‑Centered & Passionate – You find joy in connecting with others, understanding their needs, and making a meaningful impact on their wellness journey.
• Detail‑Oriented & Intuitive – You notice the small things that make a big difference and go the extra mile without being asked.
• Sales‑Savvy & Solution‑Driven – You have an innate ability to guide guests toward the right services and products while meeting sales goals with integrity.
• Committed to Excellence – You hold yourself to a high standard, take pride in your work and thrive in a team‑oriented, professional environment.
• Open‑Minded & Inclusive – You believe in serving all individuals with kindness, warmth and without judgement.
• Flexible & Dependable – You’re available to work evenings, weekends, and holidays as needed to ensure guests receive the best experience possible.

• Complete Front Desk Training at Burke Williams Training Facility.
• Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant).
• Ability to stand, walk for 95% of shift, and lift items for organizing and cleaning the spa and retail areas.

• Starting at $19/hr.
• Complimentary spa services, chiropractic care, and wellness benefits.
• Generous product and retail discounts, including the H2V gratis program.
• Handcrafted paid training program to set you up for success.
• Medical, Dental and Vision benefits for full‑time employees.
• 401(k) Retirement Savings Plan.
• Opportunities for growth, regular reviews and performance‑based raises.

If you are driven by service, connection and creating memorable moments, we'd love to meet you. Apply today and take the first step toward a career where your passion meets purpose.

At Burke Williams, we don't just accept differences — we celebrate it! Burke Williams is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and/or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and veteran status, and any other characteristic protected by law.

Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at ac

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.