Application Support Specialist

Omega Law Group is a prestigious and rapidly growing law firm serving clients throughout California and Texas. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have built a strong reputation and continue to expand our presence, practice areas, and brand.

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We are seeking a highly organized, tech-savvy, and solutions-oriented Application Support Specialist to support and optimize the software applications and technology platforms used across our firm.

This individual will serve as a primary point of contact for application-related inquiries, troubleshooting, user access management, system configurations, and ongoing platform improvements.

The ideal candidate has experience supporting multiple cloud-based applications, understands how business systems interact, and can effectively troubleshoot technical issues while providing exceptional support to employees.

As our firm continues to grow, this role will play an important part in ensuring our technology systems operate efficiently, employees receive timely support, and applications are utilized to their fullest potential.

• Provide day-to-day technical and functional support for the firm's software applications and platforms.
• Troubleshoot application errors, login issues, system access problems, and software functionality concerns.
• Serve as the primary liaison between internal users and third-party software vendors to resolve technical issues.
• Track, prioritize, and resolve application-related support tickets in a timely manner.
• Escalate complex technical issues to appropriate vendors, developers, or IT personnel when necessary.

• Manage user accounts, permissions, licenses, and application access across various platforms.
• Assist with application configuration, system updates, feature rollouts, and implementation of new software.
• Monitor application performance and identify opportunities to improve system reliability and efficiency.
• Maintain an accurate inventory of applications, subscriptions, user licenses, and vendor contacts.
• Support integrations and data synchronization between different software platforms.

• Collaborate with department leaders to understand operational workflows and identify opportunities for automation and process improvements.
• Evaluate existing application usage and recommend improvements to maximize efficiency and productivity.
• Assist with testing and implementation of new applications, integrations, and system enhancements.
• Support the firm's adoption of AI-powered tools and emerging technologies.

• Provide training and guidance to employees on application functionality, best practices, and new features.
• Develop and maintain user guides, troubleshooting resources, and standard operating procedures (SOPs).
• Assist with application onboarding and offboarding processes for employees.
• Communicate system updates, outages, and application changes to relevant departments.

• 3+ years of experience in application support, SaaS administration, IT support, or a related technical support role.
• Experience supporting multiple cloud-based business applications in a professional environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience managing user accounts, access permissions, and application configurations.
• Familiarity with software integrations, APIs, and workflow automation concepts.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and ability to manage multiple support requests and competing priorities.
• Ability to work independently, take ownership of technical issues, and follow through to resolution.

• Prior experience working in a law firm or professional services environment.
• Experience supporting legal practice management, case management, or document management systems.
• Experience with SaaS implementations, integrations, and process automation.
• Familiarity with AI-powered business applications and productivity tools.
• Working knowledge of cloud infrastructure, development collaboration tools, and technical support platforms.
• Experience developing SOPs, training materials, and technical…