General Manager - Luxury Wellness Club

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.

We’re filling this role for a client - A luxury social wellness club focused on holistic health and community.

We deliver industry-leading self-care experiences through a luxury hospitality lens. Our clubs combine cutting‑edge wellness services, human connection, and thoughtfully designed environments to help people feel better, physically, mentally, and socially.

The General Manager (GM) of West Hollywood is a hands on, sales driven leader responsible for driving revenue performance, stabilizing operations, and setting the standard for luxury hospitality and accountability in a predominantly part‑time team environment.

This role requires strong on floor presence, emotional steadiness, and true commercial ownership. The GM is expected to balance elevated guest experience with clear performance expectations, disciplined execution, and measurable business results.

This is not a passive leadership role. The WeHo GM must be comfortable making hard decisions, coaching toward revenue goals, and owning outcomes, while upholding Remedy Place’s consultative, guest‑first approach.

Leadership Presence & Accountability

• Serve as the visible, consistent leader on the floor during operating hours, including weekends and peak business periods

• Model calm, professional leadership in high‑pressure or disrupted environments

• Set and enforce clear expectations around attendance, punctuality, performance, and conduct

• Address issues directly and promptly, balancing support with accountability

• Maintain clear leadership boundaries and decision‑making authority

• Ensure consistent standards and expectations across all shifts and team members

Sales Performance & Business Ownership

• Own daily, weekly, and monthly revenue performance for the club

• Actively manage and understand:

  • Daily break‑even targets

  • Service utilization and provider productivity

  • Membership acquisition, retention, and conversion

• Coach wellness providers and front‑of‑house teams on consultative, education‑first selling aligned with our standards

• Use data (Zenoti and other tools) to identify performance gaps and implement corrective action

• Partner with senior leadership to execute focused sales, utilization, and growth strategies necessary for club sustainability

• This role requires comfort with sales leadership. The GM is expected to drive the business forward, not simply maintain operations.

Team Development & Performance Management

• Recruit, onboard, and retain high‑performing team members aligned with our standards

• Build and maintain a reliable leadership bench to reduce operational fragility and single‑point dependency

• Deliver consistent coaching and feedback through structured check‑ins and real‑time, on‑floor guidance

• Conduct difficult performance conversations clearly, professionally, and promptly

• Build a team culture rooted in reliability, professionalism, ownership, and shared accountability

• Ensure training is executed consistently and does not rely on informal or single‑person ownership

Operations & Reliability

• Own scheduling, coverage planning, and real‑time coverage decisions

• Serve as the final point of accountability for resolving staffing gaps during operating hours

• Make sure accurate timekeeping, payroll inputs, commissions, and bonus tracking

• Maintain operational excellence across cleanliness, inventory, equipment, and safety standards

• Make sure compliance with all local, state, and federal labor and safety regulations

Communication & Alignment

• Lead daily huddles and structured team meetings with clear agendas and follow‑through

• Lead monthly all‑hands

• Communicate expectations consistently, clearly, and transparently

• Escalate issues appropriately and avoid triangulation or informal workarounds

• Maintain strong alignment with senior leadership during periods of growth, change, or pressure

• 6+ years of management experience in hospitality, wellness, fitness, luxury service, or private club environments

• Demonstrated track record of driving revenue, sales, or membership growth

• Background in luxury hospitality, premium fitness/wellness, or high‑touch service environments strongly preferred

• Comfortable leading predominantly part‑time teams with high accountability standards

• Strong emotional regulation and decision‑making under pressure

• Direct communicator who does not avoid difficult conversations

• Operationally disciplined, detail‑oriented, and execution‑focused

• Tech‑savvy with experience using CRM, scheduling, and reporting tools

• Flexible schedule, including evenings, weekends, and holidays

• This position is located in West Hollywood, CA