Sales Styling Assistant; Part-time

Sales Styling Assistant (Part-time) – West Hollywood, CA

Salary: $22 / hour. Part‑time shift with weekend days required. Minimum age 21.

• Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Deliver an elevated front‑of‑house experience that creates a celebration destination for couples exploring fine jewelry.
• Assist with beverage and hospitality offerings, including preparing and serving coffee, tea, cocktails, curated snacks, and champagne for purchase celebrations.
• Provide warm, personalized service by incorporating curated details and interactive moments that make each appointment meaningful and memorable.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

• A bachelor’s degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

• Career Growth – regular one‑on‑one meetings, training opportunities, and a transparent 360 review process.
• Diverse, mission‑minded team – inclusive culture of collaboration and growth.
• Employee Discounts – generous discount on our jewelry.
• Sales Incentive Programs – incentive programs to recognize and reward sales performance.
• Mental Wellness Perks – access to mental health resources, self‑care apps, and counseling.
• Giving Back and Volunteer Opportunities – local…