Dispatcher - Care Team

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JOB SUMMARY:
The role of the Dispatcher is to support the Triage Program Manager in managing the influx of calls from Law Enforcement, Fire Department, and the public. The Dispatcher will be responsible for answering and dispatching a team to behavioral crisis calls, emergency or non-emergency, in a timely manner. The Dispatcher acts as an intermediary between the referring party and the behavioral support team, logging each call and maintaining accurate tracking records.

In addition, the Dispatcher will fill in for the Peer Support Specialists and the Triage Program Manager during meal breaks to continue responding to and supporting community members.

The City of West Hollywood has established a 24/7/365 mobile support service, “West Hollywood Care Team” (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. The Care Team will begin receiving calls for support from private residences, schools, workplaces, or any other community-based locations. The community members served may include residents, both housed and unhoused, students, members of the local workforce and visitors.

The City of West Hollywood designed the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County’s behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT).

Starting Pay Range:

$27- $30 per hour (starting pay will be based on previous work experience and educational background.)

Shift

Schedule:

Saturday and Sunday 2 pm - 10:30 pm

Job Qualifications

• B.A. in related field and/or 1 year experience.
• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
• Must have the ability to manage and work through conflict in a calm manner.
• Ability to be an effective listener.
• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.
• Maintains all required licenses and certifications.

• The ability to physically manage and/or de-escalate consumers/residents.
• Frequent driving in the community with consumers.
• Frequent/continuous intermittent standing/walking, occasional/intermittent sitting.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Reaching at or above shoulder level may be necessary.
• Bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing, and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
• Requires physical presence in the office during shift.
• Ability to practice physical intervention for safety of consumers according to training and policy.
• Ability to operate a motor vehicle.