AI Product Manager II

If you're passionate about building a better future for individuals, communities, and our country and you're committed to working hard to play your part in building that future, consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 408

Pay Range: $ - $

If you are passionate about using AI to solve meaningful problems and create exceptional user experiences, this role is an opportunity to make a direct impact on the student journey. As an AI Product Manager II, you will partner with engineering, design, analytics, and business stakeholders to deliver AI-powered experiences that help students navigate key moments throughout their educational experience.

You will own a focused product area centered on AI agent and conversational experiences, helping shape how students engage with WGU across multiple digital channels. From discovery through launch and optimization, you will guide product strategy, prioritize opportunities, and deliver solutions that create value for both students and the business.

• Own and prioritize the product backlog, balancing stakeholder needs, technical considerations, and product health while maximizing customer and business value.
• Lead product discovery efforts to understand user needs, identify opportunities, and develop business cases that inform product strategy and roadmap decisions.
• Partner closely with engineering, UX, analytics, and business stakeholders to define requirements and deliver impactful AI-powered experiences.
• Drive the evolution of AI agent and chatbot capabilities that support students across web, mobile, and messaging channels.
• Translate product strategy into well-defined features, epics, user stories, and acceptance criteria that enable effective agile delivery.
• Measure product performance, connect initiatives to business and customer KPIs, and develop action plans based on data and insights.
• Support product launches, release planning, change management activities, and post-launch analysis to increase adoption and effectiveness.

• Bachelor's Degree.
• 5 years of experience as a Software Product Manager, Product Owner, or related experience. Candidates with slightly less experience who demonstrate strong product management fundamentals may also be considered.
• Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing).
• Experience working in agile environments.
• Experience delivering AI-powered products, conversational AI solutions, chatbots, AI agents, or similar customer-facing AI experiences.
• Experience partnering with engineering, UX, analytics, and business stakeholders to deliver software products and measurable business outcomes.
• Experience with backlog ownership, roadmap development, stakeholder management, and agile product delivery.
• Experience working with tools such as Jira, roadmap management platforms, and integrated enterprise systems such as Salesforce.
• Excellent presentation, written, verbal communication, and product storytelling skills.

• Experience in Education Technology or student-facing digital products.
• Experience launching AI experiences across multiple channels, including web, mobile, messaging, or CRM platforms.
• Master's Degree.