Account Resolution Representative - Bilingual, Spanish

Hours: 9:30 am – 6:30 pm, Monday – Friday w/ some Saturdays

Pay: $19.50/hr or more DOE + monthly bonus and incentive.

The person in this position will collect outstanding balances on delinquent loan and share accounts. Educate members to resolve current delinquency and prevent future delinquency. Also, every employee is responsible for fulfilling our Mission Statement:
To improve the financial well-being of our members, while providing world class service.

• Contact members with loan and/or account delinquency by phone, letters, and emails to negotiate payment arrangements.
• Answer inbound calls from members regarding delinquency.
• Maintain up to date and accurate collection notes.
• Post member payments made by telephone.
• Track accounts with negative shares and loans for payment and prepare for charge off if not paid.
• Educate members on Overdraft Privilege Option.
• Identify and inform management of potential underwriting problems.
• Posting payments to accounts.
• Gathering information to assist struggling members to modify loans and repayments.
• Understands the Bank Secrecy Act and how it is applied.
• Other duties as assigned.

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on Credit Card interest rates.
• Discounts on Mortgage Loan fees.
• Plus other employee banking perks.

• One month to twelve months of similar or related experience.
• Must be fluent in both English and Spanish.
• Must have High School diploma or equivalent G.E.D.
• Proficient with standard office business machinery and software. With working experience of Microsoft Word/Excel/Outlook.

• Works in an office environment.
• While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp, and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch.
  
  The employee may occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.