Senior Data Center Support Technician - System Administrator -IT

Senior Data Center Support Technician - System Administrator 4-IT at Oracle

As an Oracle Data Center Technician you will perform key roles in delivering core infrastructure & foundational technologies within the OCI data center environments. As a skilled technician on a wide range of data center systems, you understand which issues to elevate to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support and continually learn to drive performance improvement of the hardware.

You know how to take action when appropriate and when required, take escalation. You are able to take direction when it is given, paying close attention. Expected to improve current processes and introduce automation with a goal towards simplification.

• Hardware installation & decommission of enterprise servers and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including servers, networking devices, monitoring systems and other equipment.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Monitoring of DC environments using monitoring tools.
• Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and create/modify SOPs.
• Decommission life cycle of data center hardware.
• Inventory process, order replacement parts and return failed parts as required.
• Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, troubleshooting and repair.
• Execute small projects independently and collaborate with manager on larger local projects.

• Show professionalism on daily data center routine activities for a shift in a 24/7/365 working environment.
• Work on a shift schedule that rotates (4 days a week of 10-hour shifts), including weekends and holidays.
• Punctuality: arrive on time and provide proper handover reports.
• Receive/ship data center equipment as needed.
• Install, remove, troubleshoot hardware in data center racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training aligned with corporate objectives to bridge skill gaps and learn new technologies.
• Act within Service Level Agreements (SLA) on tickets assigned.

• 3+ years working in a Data Center environment.
• Troubleshooting Experience on servers, networking devices and IT equipment.
• Inventory management experience: ordering, receiving, and shipping server parts.
• Ability to prioritize work based on business needs and urgency.
• Effective communication and writing skills (verbal and written).
• Experience taking on-call shifts and responding to critical events.
• Experience escalating issues to senior onsite staff and management.
• Experience training and developing team members.
• Developing documentation and solutions to technical issues and training team members on them.
• Directing and managing workload for a medium to large sized team of Data Center Technicians.
• IT Hardware Concepts knowledge:

• RAID
• SAN
• X86 Architecture
• SCIS
• Linux/Unix
• Boot Process
• GRUB/LILO
• File Systems
• Network Device configuration
• Directory Structure

Disclaimer:
Certain US customer or client‑facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only. US:
Hiring Range in USD from: $87,000 - $178,100 per year. Pay may include bonus and equity.

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending…