Data Center Technician

Data Center Field Technician Lead (Rack & Stack)

Oracle Cloud Infrastructure (OCI) is seeking a dedicated technical specialist to help build and operate the suite at significant scale, coordinating cloud services in a multi‑tenant environment. The role requires hands‑on hardware expertise and strong communication skills.

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware break/fix replacement of FRUs.
• Rack installation: placing racks, cabling, power‑ups, and handoff of servers to provisioning teams.
• Troubleshooting and resolving telco connectivity issues.
• Replace network switch equipment.
• Communicate within a ticketing environment and report to Oracle Cloud service owners.
• Document activities and develop/edit SOPs.
• Perform structured cabling, labeling, and troubleshoot fiber/copper/telecom cables.
• Install, fix, and repair system power supplies and cabling.
• Execute small projects independently and collaborate with manager on larger local projects.
• Perform performance trend analysis and manage server/network capacity.
• React to potential problems using automation, scheduling, and monitoring tools.
• Participate in configuration and implement technical solutions to enhance and troubleshoot the system.
• Maintain support documentation.

• Knowledge of server, storage, and network hardware.
• Strong interest in learning new data‑center concepts.
• Excellent verbal and written communication skills.
• Shift schedule: 4 days a week, 10‑hour shifts, including weekends and holidays.
• Minimum 3 years of experience in an IT environment.
• Experience troubleshooting servers, networking devices, and IT equipment.
• Inventory management experience: ordering, receiving, and shipping server parts.
• Experience on‑call shifts and responding to critical events as needed.
• Ability to raise issues to senior onsite staff and management.
• Knowledge of RAID, SAN, SCIS, Linux/Unix, GRUB.
• Knowledge of trunk infrastructure is a plus.

US: Hiring Range USD $27.07 – $54.13 per hour (approximately $56,300 – $112,600 annually). Eligible for equity.

Benefits include:

• Medical, dental, and vision insurance.
• Short‑term and long‑term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Health care and dependent care FSA.
• Pre‑tax commuter and parking benefits.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Paid sick leave.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal support.
• Voluntary benefits such as auto, homeowner, and pet insurance.

Oracle uses tomorrow’s technology to tackle today’s challenges, operating with integrity and fostering an inclusive workforce.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.