Branch Service Manager- West Jordan​/78th South

Branch Service Manager – West Jordan/78th South

Join Zions Bank to apply for the Branch Service Manager role at West Jordan/78th South. Zions Bank is committed to being the premier employer of choice, recognized as a top workplace.

Branch Banking is the backbone of our industry. As the Branch Service Manager you will create an environment for your team to succeed in the community by offering the products and services clients need to build a better financial future.

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
• Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Resolve and respond to client service issues, complex client complaints and questions.
• Direct the work of managed employees.
• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
• Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
• Have discretion to perform approvals and overrides within their authority.
• Be involved in planning long- or short-term operational, sales and customer experience goals.
• Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
• Perform other duties as assigned.

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Bilingual in Spanish and English preferred
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Mid-Senior level

Full-time

Other

Banking

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