Quality Control Associate

On Demand Fulfillment | West Jordan, UT | Full-Time | $55,000 - $70,000

On Demand Fulfillment is a supplement-focused third-party logistics company based in West Jordan, Utah. We have been serving supplement brands for over 10 years- from emerging DTC founders to high-volume operators- and we have built a reputation for the kind of care and precision that clients trust their brands to.

We are a stable, growing company with a track record of doing things the right way. Our team is experienced, our processes are maturing, and our client base is expanding. We are adding this role because we are serious about maintaining the quality standards that got us here as we continue to grow.

We are not looking for someone who has passed every quality certification exam and can recite the CFR from memory. We have found - repeatedly - that the people who thrive in quality roles are the ones who are genuinely good at problem-solving, documentation, and follow-through.

Industry credentials are a plus. The ability to think clearly, communicate well, and actually close open items is non-negotiable.

This role sits at the center of ODF's operations. You will be the person who catches quality issues before they become client problems, tracks vendor non-conformance through to resolution, keeps label versions accurate, certifications current, and clients informed when something goes wrong.

If you have a background in quality, compliance, or operations - and you are the type of person who builds systems rather than waits for them - read on.

• Open corrective actions without owners genuinely frustrate you - and you do something about it
• You have built or improved a documentation or tracking system and you are proud of how it works
• You can write a clear professional email to a vendor, a client, or a regulatory body without someone editing it for you
• You have learned a complex regulatory or compliance topic on your own and are confident you can do it again
• You thrive in environments where the answer is not always written down and you have to figure it out

This is a solo individual contributor role reporting to the Operations Manager. You are the quality function at ODF.

• Track and maintain all ODF facility and product-specific certifications
• Serve as the primary contact for quality audits - preparation, documentation, responses, and corrective action tracking

• Monitor vendor performance against quality standards and manage corrective action plans
• Audit current and potential vendors for compliance with ODF's quality requirements
• Track non-conformance issues from identification through to verified resolution

• Own label version control across all client SKUs - tracking template changes, quarantining outdated labels, verifying accuracy in our warehouse system
• Monitor FDA, FTC, and dietary supplement regulatory updates that affect labeling
• Audit the proofing process for compliance accuracy on a regular cadence

• Process and document all quarantine and disposal requests within 24 hours
• Track non-conformance trends and flag systemic issues before they become recurring problems

• Manage day-to-day quality communication with our primary manufacturing partner - escalations, lot extensions, Prop 65 requests, and label quarantining

• Create quality communication for the support team and communicate directly with clients on quality matters
• Track Prop 65 notices, recall communications, and all client quality correspondence

• Build and maintain SOPs for every recurring quality process so nothing lives only in someone's head
• Audit processes across departments from a quality standards perspective

• Someone who needs every process handed to them before they can start
• Someone who documents quality issues without following up until they are actually resolved
• Someone who treats regulatory knowledge as a credential rather than a tool
• Someone who is uncomfortable pushing back on a vendor or partner when quality standards are not being met

In your first 30 days you have mapped the current quality landscape - what is being tracked, what is not, and where the biggest gaps are.

In 90 days every recurring quality process has a documented SOP and an owner.

In six…