Operations Supervisor

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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (e.g., my Impact coaching; my Customer feedback; personal observations)
• Maintain customer/patient confidentiality
• Merchandise/Presentation: price merchandise, stock shelves, support the planning, execution of displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execution, and maintenance of off‑shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma or Equivalent (Preferred but not required)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

Typical pay range for this role: $17.00 – $26.00 per hour. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

We anticipate the application window for this opening will close on: 03/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Great Benefits For Great People

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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