Guest Relations Assistant

Overview

Guest Relations Assistant role at Botany and Plant Pathology Department at Purdue University

Job Summary:

The Box Office and Guest Relations Associate, under the supervision of the Box Office and Guest Relations Manager, is responsible for the oversight of daily ticketing transactions for on-site box offices and online platforms, ensuring proper accounting practices for all box office transactions. Provides customer service for patrons in person, by phone, and online. Offers administrative oversight in tracking and accounting of all financial matters in the box office and guest relations areas.

Assists the Box Office and Guest Relations Manager in daily operations of the box office and with the staffing and operations of the guest relations team. Works on the guest relations on-site team for live events. Handles administrative duties throughout the department as assigned.

Who We Are At Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

• Provide customer service for patrons in person, over the phone, and online.
• Oversee daily ticketing transactions for on-site box offices and online platforms.
• Maintain proper accounting practices for all box office transactions.
• Offer administrative oversight in tracking and accounting of financial matters in the box office and guest relations areas.
• Assist the Box Office and Guest Relations Manager in daily box office operations and in staffing/operations of the guest relations team.
• Work on the guest relations on-site team for live events.
• Perform administrative duties throughout the department as assigned.

• High school diploma/GED.
• Three years of general administrative experience with focus on finance, customer relations, operational support, or related area.
• Strong customer relationship building and service experience; accounting/cash handling experience.
• Strong oral and written communication, interpersonal skills, telephone etiquette, and customer support.
• Excellent customer service skills with the ability to work with individuals from diverse viewpoints and backgrounds.
• Working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
• Working knowledge of word processing, databases, and basic math.
• Ability to file, edit, proofread, manage/track data and follow office procedures.
• Ability to work independently under pressure, with attention to detail and ability to handle a variety of people.
• Ability to supervise, train and direct student staff.
• Flexibility to work evening/weekend hours and/or long days, as needed.

• Bachelor’s degree

• To learn more about Purdue’s benefits summary: https://(Use the "Apply for this Job" box below).-
• Purdue will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA:
  Non-Exempt (Eligible For Overtime)
• Retirement Eligibility:
  Non-exempt Defined Contribution Plan

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Education:

Typically requires a high school diploma/GED

Experience:

Minimum of 3 years of experience

FLSA Status:
Non-Exempt