Hotel Desk Clerk

Overview

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Whether a guest arrives weary from travel or excited for a vacation, as a Hotel Desk Clerk you know how to make them feel  welcome guests, help with check-in, and point them in the right direction, delivering service with warmth and efficiency to create a positive experience.

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

• Organize, confirm, and process guest check-in/check-out and adapt for changes; verify guest identity
• Respond to and resolve guest requests
• Secure payments, verify and adjust billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports and communicate updates to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls and relay to the appropriate department
• Maintain confidentiality of all guest and proprietary information
• Communicate emergencies, lost items, or theft to staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Maintain contingency lists for emergencies and convey necessary messages
• Protect company assets
• Comply with quality assurance expectations

• A professional demeanor
• A warm, welcoming personality and ability to engage with others
• Genuine care and compassion; visible desire to understand others
• Ability to create confidence and trust and communicate the right message at the right time
• Comfort conversing with individuals from diverse backgrounds and all organizational levels
• Direct yet tactful communication; professional phone etiquette
• Awareness of unfamiliar or undesirable individuals on premises
• Clean, professional appearance
• Willingness to perform other reasonable job duties as requested by Supervisors

The role requires standing for long periods, reading and visually verifying information, and the ability to grasp and manipulate objects. You must be able to move, lift, carry, push, and pull objects weighing up to 25 pounds without assistance.

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

• Part-time

• Entry level

• Administrative
• Industries:
  Hospitality

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call  extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to  with “Applicant Accommodation” in the subject line. This phone number and email are for those requesting accommodation to apply for a job.